Effective Date: 7/10/2020
Last Updated Date: 6/3/2021
Personal Information We Collect
Information you provide to us. Personal information you provide to us through the Service or otherwise may include: * Contact information , such as your first and last name, email and mailing addresses, phone number and company affiliation.
Profile information, such as your username and password that you may set to establish an online account with us, interests, and preferences.
Registration information, such as information that may be related to a service, an account or an event for which you register.
Demographic Information, such as your city, state, country of residence, postal code, and age.
Health and medical information, such as medications, treatment history, diagnoses and any assessments conducted by your healthcare provider.
Precise geolocation information, such as when you authorize our mobile application to access your location.
Content you choose to upload to the Service, such as text, documents (including the plan of care prepared by a healthcare professional to treat any substance abuse disorder) images, audio, and video, along with the metadata associated with the files you upload.
Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
Transaction information, such as information about payments to, from you or on behalf of you (e.g., employer or insurance payments) and other details of products or services you have purchased from us.
Financial information, such as your health insurance information, financial account numbers or payment card information.
Information we obtain from other third parties. We may receive personal information about you from third-party sources. For example, your employer or health insurance plan may share your information with us if you have expressed interest in learning specifically about our products or services, or the types of products or services we offer or if you sign up for the Service through your employer or health insurance plan. We may also receive information from your healthcare provider.
Referrals Users of the Service may have the opportunity to refer friends or other contacts to us. If you are an existing user, you may only submit a referral if you have permission to provide the referral’s contact information to us so that we may contact them.
How We Use Your Personal Information
provide information about our products and services;
establish and maintain your user profile on the Service;
enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;
communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
understand your needs and interests, and personalize your experience with the Service and our communications;
provide support and maintenance for the Service;
respond to your requests, questions and feedback; and
if applicable, perform our obligations under the agreement with your employer or health care plan.
For research and development. We may aggregate, de-identify or otherwise anonymize your personal information by removing information that makes the data personally identifiable to you, and use this data for a variety of research, development or other business purposes. For example, we may use it to analyze and improve the Service or develop new products and services, to study user demographics, and to share it with third parties.
To comply with law. We may use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention, and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions (including any applicable corporate customer agreements) that govern the Service; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
With your consent. In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.
How We Share Your Personal Information
Service providers. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the Service or our business (such as information technology, customer support, hosting, analytics, email delivery, and database management services).
Clients. If we process your personal information in our provision of the Service to your employer or health care plan, we may share de-identified or aggregated information with your employer or health care plan as applicable.
Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described in the section How We Use Your Personal Information.
Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.
In this section, we describe the rights and choices available to all users. Access or Update Your Information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account. Privacy settings and location data. We use the privacy settings you choose in your device’s operating system on the Service, including your choices about sharing your precise location data. You may change your location data privacy settings on your device. If you choose not to share your precise location data with us, you may incur a downgraded Service experience. For instance, you will not get recommendations based on your location. Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com . Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Service to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our Service. We will tell you what information you must provide to receive the Service by designating it as required at the time of collection or through other appropriate means.
With respect to any Patient Health Information we may obtain, you have certain rights under HIPAA to access your data, to restrict use and disclosure of it, to request communication methods, to request corrections to your data, to receive an accounting of disclosures and to receive notice of any breach.
Other Sites, Mobile Applications and Services
The Service may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites, mobile applications and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.
The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.
We only provide the Service to users who are at least 18 years old. As a general rule, children and adolescents are not allowed to use the Service and we do not collect personal information from them. We define “children and adolescents” as anyone under 18 years old. If we learn that we have collected personal information of a child or adolescent without the consent of the child’s or adolescent’s parent or guardian, we will delete it. We encourage parents with concerns to contact us .
How to Contact Us
Please direct any questions or comments about this Policy or privacy practices to firstname.lastname@example.org. You may also write to us via postal mail at: Halcyon Health, Inc. Attn: Legal – Privacy 97 Berry St Apt 1 Brooklyn NY 11249
If we are processing your personal information at the direction of your employer or health care plan, we may direct your inquiry to our relevant corporate customer or direct you to contact the relevant entity.